cammyPrivacy Policy

This page describes what we collect when you use cammy and how we keep that data protected. Our privacy practice covers account registration, payment processing, game activity, customer support, and platform analytics. We collect only what's necessary to operate our service lawfully and securely.

We recognize that your data is sensitive. We encrypt all data in transit and at rest, limit access to authorized staff, and never sell personal information to third parties. We may share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment), fraud-detection services, and legal authorities when required by law. This policy explains each category of data, how long we retain it, and your rights regarding that data.

If you have questions about our privacy practice or wish to exercise your rights regarding your data, contact our support team through your cammy account. We respond to data requests within the timeframe required by applicable law.

Data We Collect on cammy

Account registration and identity verification

We collect your email address, phone number, and username when you register a cammy account. During identity verification (which occurs before your first withdrawal), we collect your legal name, date of birth, national ID number, and a photo of your ID document and a selfie. We use this data to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. We retain identity documents for at least seven years to satisfy regulatory requirements, even after your account closes.

Payment and financial data

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, Mandini, mobile banking, local payment), we collect transaction details: the payment method, amount, timestamp, and transaction reference. We do not store full payment-card numbers or e-wallet credentials—these are handled directly by your payment provider. We retain payment records for at least five years for financial audit and dispute resolution.

Game activity and account history

We log every bet, game session, and market interaction on your cammy account. This includes match selections (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, Mobile Legends, Free Fire, PUBG Mobile, slots, live dealer tables), stakes, odds, outcomes, and settlement results. We retain this data indefinitely to enable account history queries, dispute resolution, and regulatory reporting. Your session logs prove the fairness of settlements and protect both you and us.

Customer support and communications

When you contact cammy support, we collect your inquiry, any attachments, and our response. We use this data to resolve your issue and improve our service. We retain support tickets for at least two years. If you opt into marketing emails or push notifications, we collect your email and device preferences. You can disable these notifications in your account settings at any time.

Technical and analytics data

Our servers log your IP address, device type (Android or iOS), browser version, app version, timestamp, and pages visited. We use this data to troubleshoot technical issues, detect fraud, and understand how you use cammy. We may store aggregated analytics (e.g., "non-specific info of users access cammy on Android") indefinitely, but we delete individual IP logs after 90 days unless they're relevant to an active investigation.

How We Use and Protect Your Data on cammy

Third-party processors and data sharing

We share data with third parties only when necessary to operate cammy or when legally required. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive your name, account identifier, and transaction details to process deposits and withdrawals. Our hosting provider stores our servers (which may sit outside your jurisdiction) and has contractual obligations to protect data. We may share anonymized data with analytics services to understand user trends. We never sell your personal data to advertisers or marketers.

If law enforcement or a regulator requests your data, we comply when presented with a valid legal order. We notify you of such requests unless legally prohibited from doing so.

Data retention and deletion

We retain account data (email, name, ID) for as long as your account is active, plus seven years after closure for regulatory compliance. Payment records are retained for five years. Game session logs are retained indefinitely. Technical logs (IP address, device info) are deleted after 90 days unless relevant to an open investigation. If you request account deletion, we delete non-essential data but retain identity and payment records as required by law.

Your rights regarding your data on cammy

You have the right to access your personal data held by us. You can request a copy of your account information, session history, and support tickets through the Help section in your cammy account. You have the right to correct inaccurate data—if your registered name or contact information is wrong, update it in your account settings. You have the right to request erasure of non-essential data (but regulatory data cannot be deleted). You have the right to withdraw consent for marketing communications at any time. To exercise any of these rights, contact our support team.

Cookies and tracking on cammy

We use cookies to keep you logged in, remember your preferences, and analyze how you navigate cammy. Most cookies are session-based (they expire when you close your browser). We also use persistent cookies to remember your language preference and account tier. You can disable cookies in your browser settings, but this may impair cammy's functionality. We do not use tracking pixels or third-party cookies for cross-site advertising.

Contact us about privacy on cammy

If you have questions about this privacy policy, believe your data has been misused, or wish to exercise your privacy rights, contact our support team. Provide your account email and a detailed description of your concern. We respond to privacy inquiries within 15 business days. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.